Privacy Policy

Last updated: 23 October 2026

This policy explains what information HELLOBAE PRIVATE LIMITED ("HelloBae", "we", "us") collects through the website hellobae.in and the HelloBae app, why we collect it, who we share it with, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Who we are

HELLOBAE PRIVATE LIMITED (CIN U63120UW2026PTC259580), Graphix Tower 2, A-13, Upper Ground Floor, Sector 62, Gautam Buddha Nagar, Noida, Uttar Pradesh 201301, India. Contact: contact@hellobae.in.

2. Signing up on the website, the waitlist and visits

When you create your account on hellobae.in, we collect the same information as the app (section 4): your phone number, verified with a one-time code through our sign-in provider, and the profile answers you give. The page keeps your sign-in in your browser's storage until you sign out. Your free Premium is kept ready for when you first open the app. If you say yes to updates on WhatsApp, we message your number on WhatsApp the day HelloBae launches and now and then with an offer; you can turn this off anytime from your profile.

If you joined our earlier waitlist, we store your mobile number, your gender, whether you told us the number is on WhatsApp, the time you joined and, if you arrived through a link with a campaign tag, that tag. We use your number to send you one message (by SMS, or on WhatsApp if you said so) when HelloBae launches and to keep your free week of Premium ready for when you sign up. To stop abuse, we briefly count how often your internet address tries to join. You can ask us to remove your number at any time by writing to contact@hellobae.in. Your data will be deleted within 30 days.

To see how many people visit this website and where they come from, we use a privacy-friendly analytics service. It counts visits without cookies and without identifying you: it records the page, the site that sent you, your country, your type of device and how fast the page loaded.

We also count how many different devices visit. The page gives your device a random number, kept in your browser's storage, and sends it to us once a day for each part of the site you visit (like the home page or the Partner Program page), with the site that sent you. The number contains nothing about you, and we don't keep your internet address with it. If you join the waitlist, we keep this number with your entry, so we can count how many visitors joined. Clearing your browser's data removes it.

If you answer our optional quick question (how excited you are, and she, he or they) or send us feedback, we keep that with the same random number, never with your name or phone number. Please don't write personal details in your feedback.

3. The Partner Program

When you apply to become a HelloBae Founding Partner at hellobae.in/partners, we store your name, WhatsApp number, email, date of birth (to check you are 18 or older) and city; for each group, page or channel you add, its platform, your role, its name, its link and its approximate size and age range; any screenshots you upload; your optional profile link and answer; the time you applied; and, if you arrived through a link with a campaign tag, that tag.

We use these details only to review your application, check that the communities are real, avoid duplicate applications, and contact you on WhatsApp and email about the program. We never join or message your groups, and we don't use these details to create a HelloBae profile.

Screenshots are kept privately and deleted 30 days after we decide on your application. If your application isn't accepted, we delete it 6 months after our decision. If you become a partner, we keep your details for the length of the partnership and as long as the law requires for payment records. At that stage we'll also ask for the details needed to pay you (such as PAN and bank account), under your partner terms.

You can ask us to correct or delete your application at any time by writing to contact@hellobae.in. Your data will be deleted within 30 days.

4. What the app collects

• Your phone number, to sign you in with a one-time code (sent through our sign-in provider).
• Your profile: name, birthday, gender, who you're interested in, what you're looking for, and the answers, prompts, interests and other details you choose to add. Your birthday is never shown, only your age.
• Photos and voice intro that you upload. We check photos automatically for nudity and to make sure your main photo shows a person, our team also checks your main photo, and we remove location details (GPS) from photo files.
• A verification selfie, if you verify your profile. It is used only to check that your photos are of you and is never shown to anyone else.
• A verification call, if you ask for one: the time of day you prefer, and whether the call took place and passed. Our team can see your full phone number only while you are waiting for the call, and every time they look at it is logged. Calls are never recorded.
• Your location, to show you people nearby. Others only see your city and a rounded distance, never your exact location.
• Your activity: likes and passes, matches, chat messages, Instant Video Dates (who you met, your Like or Pass, and messages sent during the date), feedback you send us, reports and blocks.
• Video dates run live through our video-call provider. We do not record video dates.
• Purchases of Date Passes, chat unlocks and plans are made through the Apple App Store or Google Play. We receive what you bought, the amount and whether it went through, never your card or bank details.
• A partner code, if you enter one or install HelloBae from a partner's link, so we can credit that partner. They never see your profile or activity.
• Device and usage information, such as app version, device type and errors, to keep the app working and secure.

5. Why we use it

• To create your account and show your profile to people you could match with.
• To suggest people, run Instant Video Dates, and suggest things to talk about based on the answers you both gave.
• To let you chat with your matches and send you notifications you can switch off.
• To check purchases, give you what you bought and keep records the law requires.
• To keep people safe: check photos, make verification calls, review reports, and stop fraud and abuse.
• To understand and improve HelloBae.

We do not sell your personal information.

6. Who we share it with

• Other members see your profile as you set it: some details can be shown to everyone, only to matches, or to no one.
• Service providers that run parts of HelloBae for us, under contract and only for that purpose: cloud hosting (in India), sign-in, live updates and photo checks, website delivery and security, visit statistics, video calls, app-store payments and, when we start sending texts, SMS or WhatsApp messages.
• Authorities, when Indian law requires it or to protect someone's safety.

7. Where and how long we keep it

Your data is stored on servers in India and with the service providers above. If you delete your account, you can restore it by signing in again within 30 days; after that, your profile, photos, voice intro, messages and sign-in are erased for good. Chat messages are deleted 7 days after they are sent; messages that are part of an open safety report are kept until the case is closed. We keep safety reports, without your identity, and payment records for as long as the law requires.

8. Your choices and rights

• See and change your profile, and who can see each part of it, in the app.
• Download a copy of your data from Settings → Download my data.
• Pause your profile, or delete your account from Settings.
• Switch notifications on or off.
• Ask us to correct or erase your information, withdraw your consent, or raise a complaint, by writing to contact@hellobae.in. When you ask us to erase it, your data will be deleted within 30 days.

9. Age

HelloBae is only for people aged 18 or older. We remove accounts of anyone younger.

10. Security

Data is encrypted in transit and at rest, access inside our team is limited to people who need it, and private files such as verification selfies are never publicly reachable. No system is perfect: if something goes wrong, we will tell you and the authorities as the law requires.

11. Grievance Officer

For any question or complaint about your data, write to our Grievance Officer at contact@hellobae.in or at our office address above. We acknowledge complaints within 24 hours and resolve them within 15 days.

12. Changes

If we change this policy we will update the date above and, for important changes, tell you in the app before they apply.